To achieve success in any business you have to put the customer at the center of everything you do. With that in mind this month’s article is on promoting your pharmacy through good customer experience. To achieve success in any business you have to put the customer at the center of everything you do. Providing satisfactory customer service is not enough, you have to impress and wow customers by consistently providing great customer experience, and striving whenever possible to go the extra mile. If you do not, your competitors will be happy to oblige.
Creating a great customer experience is not difficult when everyone in the business is supporting one another, sharing common goals and are committed to providing high levels of customer service to both external and internal customers. This means working as a team, and although not everyone in the pharmacy is directly serving customers, everything you do should support your colleagues who are. The customer experience begins from every touch point, from the outside in, and in today’s digital world, from your online presence. Take the time to walk in your customers shoes and share their experience of your business.
I have a proven track record in helping pharmacies increase their customer experience through teamwork and good management practices. To find out how I can help you, call me on 087-61 33 333 or email firstname.lastname@example.org,